Privacy Policy

Information we collect, and why we collect it

 

Privacy Policy – Allure Weightloss International (Dubai)

Effective Date: 25/03/2024 (Updated June 2025)

Introduction

This privacy policy explains how Allure Weightloss International (“Allure Weightloss”, “we”, “our”, “us”) collects, uses, and protects your personal information in compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and any applicable healthcare data protection regulations in the United Arab Emirates.

We are committed to protecting your privacy, particularly due to the sensitive nature of the medical services we provide, including bariatric surgery, gastric balloon procedures, and weight loss injections.

Who is Collecting Your Information

Allure Weightloss International, registered and operating in Dubai, UAE, collects and processes personal and sensitive medical information in the course of providing specialist weight loss services. Data is collected via our website, during consultations, through patient enquiry forms, and during the course of medical treatment and aftercare.

Where relevant, and with your consent, your personal data may be shared with:

  • Medical consultants

  • Bariatric nurses and dietitians

  • Hospitals and diagnostic facilities

  • Licensed third-party healthcare service providers in the UAE

When You Make an Enquiry

When you contact us for information about treatments, we may collect personal details such as:

  • Name

  • Email address

  • Phone number

  • Country of residence

  • Service(s) of interest (e.g., gastric balloon, gastric sleeve surgery)

This information helps us respond accurately to your query. If you do not wish to be contacted further, your data will be securely deleted.

When You Book a Consultation

Upon booking a consultation, we will request further medical information necessary to assess your eligibility for treatment. This may include:

  • Medical history

  • Height, weight, BMI

  • Allergies

  • Psychological history

  • Previous surgical interventions

This data is processed on the basis of your explicit consent and under the principle of legitimate healthcare interest, in accordance with UAE data protection law.

When You Proceed with Treatment

If you choose to undergo a procedure (e.g., gastric balloon placement, bariatric surgery, or weight loss injection therapy), we will securely share your medical information with:

  • The selected hospital or surgical facility

  • Your consulting surgeon or physician

  • Any necessary third-party diagnostic or laboratory services

This ensures your treatment is safe, clinically appropriate, and fully informed. You may also consent to us notifying your GP or primary healthcare provider in the UAE or UK, where appropriate.

After Your Procedure

Post-treatment, we provide aftercare and follow-up support via our clinical team. This may include:

  • Follow-up consultations (in person or virtual)

  • Ongoing dietary and medical support

  • Monitoring of your progress for safety and outcome tracking

We retain your medical records for 8 years in accordance with international medical record retention standards, unless UAE law mandates a longer period.

International Data Transfers

Where necessary, we may transfer your data securely to our UK-based clinicians for clinical oversight and follow-up. These transfers are compliant with applicable cross-border data transfer provisions under the UAE PDPL and protected by appropriate contractual safeguards.

Children and Minors

Allure Weightloss does not treat individuals under the age of 18. If we receive enquiries from minors, we will refer them to a parent or legal guardian. We do not knowingly collect or process data from anyone under 18.

Security of Your Data

We use industry-standard physical, electronic, and procedural safeguards to protect your data. This includes:

  • Encrypted communications

  • Access controls

  • Secure data hosting compliant with UAE healthcare data security standards

We do not sell, lease, or trade your data to third parties. Disclosure is only made when required for your care or under legal obligation.

Cookies and Website Tracking

We use cookies to enhance your experience on our website and for digital marketing purposes (e.g., Google remarketing). You may opt out via your browser settings.

Your Rights Under UAE Law

Under the UAE PDPL, you have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Withdraw consent at any time

  • Request erasure (subject to legal and clinical requirements)

  • Request restriction of processing or data transfer

To exercise these rights, please contact us at:
📧 info@allureweightloss.ae

Complaints

If you believe your personal data has been mishandled, please contact our Data Protection Officer at the above email. You also have the right to escalate concerns to the UAE Data Office, the supervisory authority for data protection.

Changes to This Policy

We may update this policy to reflect changes in law or our services. Please refer to the latest version on our website.